Shipping policy

Delivery Time

We are pleased to deal Free Shipping on all orders!
We take 1-3 business days to process your order and 5-7 business days is the shipping time for all products. If you have any queries let us know via email. Fivestarbaby.direct@gmail.com 


Note: Shipping time does not include handling times and clearance/customs delays (if applicable)

In case you have any query
If you have not received the tracking link via email after 2 weeks of placing your order, please feel free to contact us at:
Fivestarbaby.direct@gmail.com
If you received a tracking link via email, it means your package has been shipped from our end and is in the hands of the postal service for your country. Your tracking information will be automatically updated as your package moves through the mail stream. We can only see the tracking information you can see on your link. So unfortunately if you message us that your order is in transit to you, we are unable to provide any information. We would recommend contacting the postal service in your country (i.e. USPS for the USA) and providing your tracking number and they may be able to give a specific scheduled delivery date.
If your order appears to have been lost in transit (more than 6 weeks from the order date), please feel free to email us with your order details and we will investigate if necessary. We will replace or refund.

 

Order Cancellation?

The cancellation of order request will only be acceptable within 24hours of purchase.

Track order?
You will receive an email with your tracking information when your order ships. You can also track your order here

Return Order?

We do not consent returns unless the item is defective. For more information, please go to our Contact Us at Fivestarbaby.direct@gmail.com page and let us know about your problem.